Return & Exchange Policy | Vrinda Jewellery

VRINDA JEWELLERY

Return & Exchange Policy

Your satisfaction matters to us. Please review the following policy before placing an exchange request.

At Vrinda Jewellery, customer satisfaction is at the heart of everything we do. Every piece of jewellery is carefully inspected before dispatch to ensure the highest standards of quality.

NO RETURNS

We do not offer cash refunds.

EXCHANGE ONLY

Available for eligible issues.

24-HOUR WINDOW

Report issues within 24 hours.

Conditions for Exchange

Exchanges are applicable only under the following circumstances:

Defective or damaged product received

Wrong size received

Wrong colour received

Incorrect product delivered

MANDATORY REQUIREMENT

Unboxing Video Needed for Verification

To process any exchange request smoothly, a complete unboxing video is mandatory.

01 Begin recording before opening the outer parcel.

02 Clearly show the intact, sealed package & shipping label.

03 Capture the entire opening process without any cuts, pauses, or edits.

04 Clearly focus and display the exact issue or defect with the product.

IMPORTANT

Exchange requests submitted without a valid unboxing video cannot be accepted under any circumstances.

Step-by-Step Exchange Process

RECORD VIDEO

Record a complete, unedited unboxing video clearly highlighting the damage/defect.

CONTACT SUPPORT

Reach out to our support team on WhatsApp within 24 hours of delivery at +91 95454 14789.

SHARE DETAILS

Provide your Order ID along with the unboxing video proof for team verification.

DISPATCH BACK

Once approved, follow the provided exchange instructions. Product must remain unused with original tags intact.

Need Help With an Exchange?

Our team is here to assist you with your exchange request.

CHAT ON WHATSAPP

Important Information & Terms

Strict Policy: No Returns | No Cash Refunds under any conditions.

Exchanges are provided strictly for eligible cases with valid proof.
Requests received after 24 hours of delivery will not be considered.
Courier/Shipping charges are strictly non-refundable.

AUTHENTIC
CRAFTSMANSHIP

PREMIUM
QUALITY

SECURE
PAYMENTS

PAN-INDIA
DELIVERY

Every gemstone has a story to tell.
We bring you jewellery crafted to become part of yours.

Popular Search

Quick Links

Return & Exchange Policy

Contact

vrindaa@gmail.com

+91 95454 14789

📍Mumbai 400001

[aws_search_form]