Introduction
At Vrinda Jewellery, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website, browse our jewellery collections, place an order, contact us or use our services, and how that information may be used and protected.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our platform, Vrinda Jewellery may collect the following categories of information:
Personal Information
May include your full name, mobile number, and email address when provided voluntarily.
Order Information
Details regarding products purchased, order numbers, billing, shipping address, and transaction records.
Account Details
Login information, saved preferences, and account history if an account is registered.
Technical Information
IP address, browser type, device information, operating system, and interaction details via cookies.
We do not claim that every type of information is definitely collected for all users, but only where reasonably necessary for service delivery.
How We Use Your Information
The information we collect may be utilized for legitimate business purposes, including to:
- Process, fulfill, and manage your jewellery orders and requests.
- Confirm orders and provide tracking and shipment details.
- Arrange safe delivery and shipping through logistics partners.
- Respond to customer support queries, requests, exchanges, or refunds.
- Improve website functionality, layout, and overall browsing experience.
- Prevent unauthorized transactions, fraud, and maintain platform security.
- Send transactional communications and order-related notifications.
- Send promotional updates where permitted or where you have opted in.
Payment Security
Vrinda Jewellery does not intend to directly store sensitive payment credentials such as credit or debit card numbers, CVV, UPI PINs, or internet banking passwords on our servers.
All online payment transactions are processed securely through accredited third-party payment gateways.
Note: Payment information is handled strictly according to the security practices of the applicable payment service provider.
Cookies & Digital Technologies
We use cookies and similar digital technologies to help our website function efficiently and enhance your browsing experience.
- Essential Cookies: Necessary for core site functionality and shopping cart session persistence.
- Preference Cookies: Allow the site to remember choices such as selected currency or region.
- Analytics Cookies: Help us analyze website usage patterns to optimize user experience.
You can manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.
Sharing of Information
Vrinda Jewellery does not sell or rent customers' personal information to third parties.
Information may be shared only when reasonably necessary with trusted partners, including:
- Payment gateways and payment processing service providers.
- Shipping and logistics partners for order delivery.
- Hosting, website, and IT infrastructure service providers.
- Customer support and communication tools.
- Legal or regulatory authorities where required by applicable law.
Service providers only receive information necessary to fulfill their specified services.
Data Security
We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, please note that no method of internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable legal and operational requirements, you may exercise the following rights regarding your data:
Depending on applicable law and circumstances, additional privacy rights may be available.
Marketing Communications
Vrinda Jewellery may send new collection updates, promotional offers, jewellery launches, and important service announcements where permitted or where you have opted in as required by law.
You can unsubscribe or change your communication preferences at any time using the unsubscribe instructions provided in marketing messages.
Third-Party Services
Our website may contain integrations or links to third-party services, such as payment gateways, logistics partners, analytics tools, or social media platforms.
Their privacy practices are governed by their own respective privacy policies. Vrinda Jewellery is not responsible for third-party privacy practices outside its control.
Children's Privacy
Our website is not intentionally designed to collect personal information from children without appropriate legal consent where required by applicable law.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes to website functionality, legal requirements, or our privacy practices. Updates become effective immediately upon being published on this page.
Questions About Your Privacy?
If you have questions about this Privacy Policy, want to request access or correction of your information, or wish to exercise an applicable privacy right, please contact the Vrinda Jewellery support team through our official customer helpdesk channels.
